Please note, our return policy has changed effective 8/6/24.
We can no longer accept returns. The only exception to this is if a product is defective or is damaged. Sorry, just because an item doesn't fit doesn't make it defective.
Prices subject to change without notice at the discretion of Backcountry Gear. We will not be offering price matching if an item you have purchased goes down in price after you have purchased it.
If you have questions please contact us at the following:
- Call us at 1-800-953-5499 ext. 4
- Click the green Chat button (lower right on our web page) to live chat with one of our customer service staff during business hours
- Email us at returns@backcountrygear.com (please provide your name, order number, the item(s) you wish to return and a brief reason for the return)
We are not offering exchanges at this time.
If a product fails due to a manufacturer's error, the manufacturer's warranty will apply. Contact us and we will help you get your gear returned to the manufacturer for repair.
Climbing Equipment Return Policy
For liability reasons and your personal safety, we cannot accept returns on any climbing hardware, ropes, or slings at any time (excluding warranty situations or shipping errors). Please be absolutely sure of the items you are purchasing before submitting your order.